PRIVACY NOTICE

Last updated: 20.05.2025
Version: 2.0
Previous Version

This Privacy Notice describes how we collect and process your data through https://www.opendelta.com website (the “Website”). The terms “OpenDelta”, “we”, “us”, “our” and “ourselves” refer to OPEN DELTA DAO LLC, a legal person registered under the laws of the Republic of Marshall Islands.

Contact email address: info@opendelta.com.

Unless otherwise provided in this Privacy Notice, capitalised terms used in this Privacy Notice have the meaning determined in the Open Delta Terms of Use (the “Terms”). You should read the Terms carefully as they affect your obligations and legal rights. In this Privacy Notice, “personal data” and “personal information” are synonyms. They refer to any information that identifies or can reasonably identify you, either directly or indirectly.

1. Information We Collect From You

1.1 Communication And Customer Support

We may receive your information when you leave a request for support on the Website, or when you inquire about our services. We will use the information given by you to provide you with the help you might need, fix and improve the Website, and analyse our efficiency in product efforts. Additionally, we may process other communications between us and you, for example, your emails, chat logs, call recordings or inquiries regarding the services in order to provide efficient customer support, resolve issues and obtain feedback.

The applied legal basis for this is the performance of the contract between you and us and our legitimate interest in improving the Website.

1.2 Website Analytics

We analyse our Website in order to better understand your preferences and enhance your experience with the Website. We optimise the Website performance and ensure security of the platform through the use of automatically collected data:

  • IP address;

  • device information (screen size, device type, other details);

  • other relevant technical details necessary for troubleshooting.

In addition to the data points mentioned above, we may use cookies and other technologies to analyse our Website.

1.3 Marketing Activities

Upon receiving consent from you, we will share with you our marketing and promotional materials via email and deliver our newsletters and updates. You can always opt out of this by clicking the appropriate button in our emails to you. The withdrawal of your consent will not affect the lawfulness of processing based on consent before.

1.4 Communication Channels

This may include your nickname, name, photos, messages, comments, and other information you share in our Communication Channels. Under the law, we may be a data controller or joint data controller with the operator of each Communication Channel. If we are joint controllers, you can exercise your data protection rights regarding the Community Data with either us or the operator of the respective Communication Channel. However, we can only help with processing operations explicitly described in this Privacy Notice. For any other data processing, the operator acts as an independent data controller.

We process Communication Channels Data to enable community communication and interaction, handle community requests made via Communication Channels, as well as facilitate discussions, surveys, marketing campaigns, and other activities. The lawful basis for such data processing is our legitimate interest in achieving these purposes. Since processing details may vary across the Communication Channels, please refer to privacy policies of the respective operators for more information, including X.

2. Sources of Personal Data

We obtain personal data from such sources:

  • individuals who subscribe to our newsletters, updates, or other communications, visit our Website;

  • individuals who contact our customer support team for inquiries and assistance; and

  • Communication Channels.

3. Retention of Your Information

We retain all categories of your personal data for one (1) year after the termination of the business relationship with us, unless you explicitly ask us to delete the information earlier. We set this retention period due to the statutes of limitations established in the Terms.

We do not set a retention period for statistical or analytical information obtained via the Communication Channels, as this data does not identify any individual. Please note that we may not be able to delete personal data you share with us via the Communication Channels. Therefore, such data is processed until either you or the operator of the respective Communication Channel deletes it.

However, we may need to retain some of your personal data for longer if there is a need for it, for example, in order to comply with our tax, accounting and legal requirements. In this case, the applied legal basis for the processing of your information will be the necessity to comply with a legal obligation or to protect our rights or rights of third parties.

4. Third-Party Access to Information

Your personal information may be shared with the following third parties:

  • our affiliates;

  • cloud computing service providers;

  • marketing, support, and technical teams;

  • collaboration and communication platforms;

  • email delivery service providers;

  • web analytics service providers;

  • government authorities, upon their request or if necessary to comply with our legal obligations;

  • another entity if we sell or otherwise transfer the Website or its parts; and

  • other third-party solutions, which may be from time to time integrated in relation to the Website.

We do not sell or rent out your data. We may share it in line with this Privacy Notice, applicable laws, the Terms, or with your consent. Appropriate measures will be taken to protect your data during such transfers.

5. Automated Decision-Making

Automated decision-making is the process of making a decision by automated means without any human influence on the outcomes. We do not make any automated decisions based on your personal data. If we intend to process your personal data by any automated means, we will do our best to inform you about the same prior to such processing.

  1. Your Rights

You may exercise certain rights regarding your personal data. In particular, you have the right to:

  • The right to access your information.

You have the right to know what personal data we process. As such you can obtain the disclosure of the personal data involved in the processing and you can obtain a copy of the information undergoing processing.

  • The right to verify your information and seek its rectification.

If you find that we process inaccurate or out-of-date information, you can verify the accuracy of your information and/or ask for it to be updated or corrected;

  • The right to have your personal data deleted.

If we are not under the obligation to keep your personal data for legal compliance and it is not needed in the scope of an active contract or claim, we will remove your information upon your request.

  • The right to restrict the processing of your information.

When you contest the accuracy of your information, believe we process it unlawfully or want to object to the processing, you have the right to temporarily stop the processing of your information to check if the processing was consistent. In this case, we will stop processing your personal data (other than storing it) until we are able to provide you with evidence of its lawful processing.

  • The right to have your personal data transferred to another organisation.

Where we process your personal data on the legal basis of consent you provided us or on the necessity to perform a contract, we can make, at your request, your personal data available to you or to an organisation of your choosing.

  • The right to object against the processing of your information.

If we process your information for our legitimate interests (e.g., for direct marketing emails or for our marketing research purposes), you can object to it. Let us know what you object against and we will consider your request. If there are no compelling interests for us to refuse to perform your request, we will stop the processing for such purposes. If we believe our compelling interests outweigh your right to privacy, we will clarify this to you.

7. Third-Party Links

The Website may include links and social media plugins to third-party websites and applications. Clicking on them may allow third parties to collect or share your data. We do not control or endorse these third parties and are not responsible for their privacy practices. You should review the privacy policies of any external websites or apps you visit.

8. Children’s Privacy

Our product does not address anyone under the age of 18. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes To This Notice

This Privacy Notice is under regular review, and may be updated at any time. If any changes to this document are made, we will change the “Last Updated” date and version number at the top of this Privacy Notice. Please review this Privacy Notice to check for the updates.